OUR COMMITMENT TO SAFETY
The safety and well-being of our guests and employees is our top priority. California State Parks have introduced new measures designed to ensure a safe and healthy guest experience. These measures are based on guidance from health authorities, including the CDC, along with requirements of the State of California and San Luis Obispo County. Please follow all posted instructions while visiting Hearst Castle.
Notwithstanding our efforts, an inherent risk of exposure to COVID-19 exists in any public place where people are present. We cannot guarantee you will not be exposed during your visit. COVID-19 is an extremely contagious virus that can lead to severe illness and death. According to the CDC, older adults and guests of any age who have serious underlying medical conditions are especially vulnerable. Guests should evaluate their risk in determining whether to visit.
By visiting Hearst Castle, you voluntarily assume all risks related to exposure to COVID-19.
During our initial reopening phases, we will offer limited tours, shopping, and dining experiences. The tours will host fewer guests which will meet mandates for visitor safety. Although your next visit may feel slightly different from past visits to Hearst Castle, you will still discover plenty to experience and enjoy!
PER MANDATE FROM SAN LUIS OBISPO COUNTY AND THE CALIFORNIA DEPARTMENT OF PUBLIC HEALTH, CLOTH FACIAL COVERINGS ARE REQUIRED FOR ALL GUESTS TWO YEARS OF AGE AND OLDER
We require a properly worn facial covering to provide service to our guests while visiting our parks (exception is when dining). Please bring and wear a protective cloth facial covering without holes or vents—entirely covering the mouth and nose—for each member of your group. Click here for the State of California Governors order regarding face covering requirements. Additional information can be found here for guests with a medical or other condition that prevents them from wearing a facial covering.
PRACTICE SOCIAL DISTANCING DURING YOUR VISIT
Maintain a minimum of a six-foot distance between you and others outside your household. We will have employees dispersed throughout Hearst Castle and the Visitor Center to remind guests of social distancing. Please follow their directions to help keep everyone safe.
1. Are Face Coverings Required?
Yes, all visitors over the age of two, must wear face coverings when in public spaces, especially indoors and other areas where physical distancing is not possible. Face coverings help reduce the spread of COVID-19.
Additional information can be found HERE for guests with a medical or other condition that prevents them from wearing a facial covering.
2. What qualifies as a face covering?
A face covering, also known as a cloth mask, is material that covers the nose and mouth. It can be secured to the head with ties or straps or simply wrapped around the lower face. It can be made of a variety of materials, such as cotton, silk, or linen. A face covering may be factory-made or sewn by hand or can be improvised from household items such as scarfs, T-shirts, sweatshirts, or towels.
3. Is there a Health Screening upon arrival?
Yes, the San Luis Obispo Coast District is mandating a health screening of all guests upon entry into the Hearst Castle Visitor Center.
4. Are tour reservations required to see Hearst Castle?
Yes, tour reservations are required. To be allowed into the Visitor Center, visitors must have a reservation prior to entering. All visitors must have their confirmation number available to provide to ticket office personnel. Please call 1-800-444-4445 or click HERE to make a reservation online.
5. What services will be available at the Visitor Center?
With limited seating capacity to provide social distancing safety, the Hearst Castle Theater will be showing the breathtaking film, “Hearst Castle – Building the Dream” every 45 minutes throughout the day.
6. What are the tours available for reservations?
We are offering the following tours: Grand Rooms, Accessibly Designed Grand Rooms, Cottages and Kitchen, Upstairs Suites, and Designing the Dream. For more information on tours click HERE.
7. Has anything changed with the way the tours are operating now?
Although your next visit might feel a bit different from your past visits through Hearst Castle, you will discover there is still plenty to see and do! To help ensure public safety, all tours will be escorted by our tour guides from the time you step off the bus at the hilltop, to when you reboard your bus for the return trip to the Visitor Center. Visitors may not explore the Castle indoors nor outdoors independently.
8. Can I just drive up in my own vehicle to Hearst Castle?
All tours at Hearst Castle require bus shuttle services for safety and security.
9. What should I expect upon arrival?
Traffic control measures will be in place. Health screening and security screening will be in place outside the Visitor Center. Please click HERE for items not allowed on the premises.
10. How much total time should I plan for my Hearst Castle visit?
All visitors should allow themselves ample time for arrival and the tour experience. Under current limited capacity restrictions please plan to arrive 45 minutes prior to the scheduled tour time. This will allow for health screening, security screening, and bus boarding.
11. What do I do if I am early or late for my scheduled tour time?
We recommend all visitors to arrive 45 minutes prior to their scheduled tour. If you arrive after your reserved tour time, we will do our best to find another time that day for your tour experience. If we cannot accommodate another tour time you can receive a refund, or we can reschedule you for the following day if space is available.
12. Are there any fees for reserving, changing or canceling tour tickets?
There is an $8.00 per ticket registration fee to reserve tickets. Changes to tour date or time can be made in advance for a service fee of $8.00 per ticket. Cancelled reservations will be assessed a $7.00 cancellation fee.
13. Do you have a lost and found?
Any item that has been lost or found should be reported to the Guest Relations Office at the Visitor Center. Acquired items will be kept for 30 days. Guests who have lost an item should call (805) 927-2010 with the following information: name, phone number (including area code), date item was lost and brief description of the item.
14. Are Drones allowed to be flown at Hearst Castle?
Drones, sometimes referred to as Unmanned Aircraft Systems (UAS), have become increasingly popular with recreational model aircraft operators and commercial operators alike. Drones are not permitted on or above Hearst Castle property; this includes around or above the Hearst Castle, or Visitor Center, or the surrounding parking lots.