This tour is wheelchair accessible and is also designed for visitors who have difficulty climbing up and down stairs, or who cannot stand or walk for lengths of time. The Accessibly Designed Grand Rooms Tour visits the estate’s most opulent social gathering rooms to reveal what it was like to be a guest at The Enchanted Hill—known today as Hearst Castle.
TOUR RESERVATION, CHANGE AND CANCELLATION POLICY
Reservations can be made, changed, or cancelled at ReserveCalifornia.com or by calling 1-800-444-4445. Changes to tour date or time: no additional charge if made in advance. A non-refundable registration fee per ticket and a $7.00 per cart fee will be charged for cancellations.
The Accessibly Designed Grand Rooms Tour is 70 minutes long. Travel time to and from the Visitor Center (approximately 30 minutes) is not included in the duration of the tour. Call 800-444-4445, Outside the U.S. (866) 712-2286. If you have any questions, call Hearst Castle at 805-927-2115
Hearst Castle Wheelchair Accommodations
Wheelchairs up to 28 inches in width can be accommodated at the Castle. Wheelchairs are also available for special needs, at no additional charge.
Hearst Castle Service Animal Policy
Hearst Castle allows service animals on all tours and would appreciate an advance telephone call at (805) 927-2115, so we can be prepared and notify staff. However, advanced notice is not required.
Assistance for the Visually Impaired
For those who are visually impaired, there are items throughout the estate that visitors can touch during the tour to experience the collection. A guide will assist you with this experience. If you would like further information please call (805) 927-2115 or outside the U.S. call (866) 712-2286.
Assistance for the Hearing Impaired
For visitors who are hearing impaired, we offer an assistive listening device. Arrangements for an American Sign Language Interpreter to accompany the visitor can also be made in advance. Call (805) 927-2115 or outside the U.S. call (866) 712-2286. TDD: (800) 274-7275.