This tour is wheelchair accessible and is also designed for visitors who have difficulty climbing up and down stairs, or who cannot stand or walk for lengths of time. The Accessibly Designed Grand Rooms Tour visits the estate’s most opulent social gathering rooms to reveal what it was like to be a guest at The Enchanted Hill—known today as Hearst Castle.
TOUR RESERVATION, CHANGE AND CANCELLATION POLICY
Reservations can be made, changed or cancelled online at ReserveCalifornia.com or by calling 1-800-444-4445.
There is an $8.00 per ticket registration fee to reserve tickets.
Changes to tour date or time can be made in advance for a service fee of $8.00 per ticket.
Cancelled reservations will be assessed a $7.00 cancellation fee, and a $7.00 per ticket service fee.
The outdoor Neptune Pool is currently empty due to restoration work in progress.
The Accessibly Designed Grand Rooms Tour is 60 minutes long. Travel time to and from the Visitor Center (approximately 30 minutes) is not included in the duration of the tour. To make reservations, book your ticket online now, or call Hearst Castle directly 10 days in advance at (866) 712-2286. Outside the U.S. call (805) 927-2115.
Hearst Castle Wheelchair Accommodations
Wheelchairs up to 28 inches in width can be accommodated at the Castle. Wheelchairs are also available for special needs, at no additional charge.
Hearst Castle Service Animal Policy
Hearst Castle allows service animals on all tours and would appreciate an advance telephone call at (866) 712-2286, so we can be prepared and notify staff. However, advanced notice is not required.
Assistance for the Visually Impaired
For those who are visually impaired, there are items throughout the estate that visitors can touch during the tour to experience the collection. A guide will assist you with this experience. If you would like further information please call (866) 712-2286 or outside the U.S. call (805) 927-2115.
Assistance for the Hearing Impaired
For visitors who are hearing impaired, we offer an assistive listening device. Arrangements for an American Sign Language Interpreter to accompany the visitor can also be made in advance. Call (866) 712-2286 or outside the U.S. call (805) 927-2115. TDD: (800) 274-7275.