This tour is wheelchair accessible. Offered seasonally, the Holiday Twilight Tour will begin on Thanksgiving weekend this year and then continue on selected evenings until December 30, 2018. Visitors who have difficulty climbing stairs, or who cannot stand or walk for extended periods, may also benefit from this tour. Accessible transportation is provided from the Visitor Center to all areas of the Holiday Twilight Tour. See Holiday Twilight Tour for a description. Call 866-712-2286 for additional information.
The outdoor Neptune Pool is currently empty due to restoration work in progress.
The Accessibly Designed Holiday Twilight Tour takes approximately 75 minutes. Travel time to and from the Visitor Center (approximately 30 minutes) is not included in the duration of the tour. To make reservations, book your ticket online now, or call Hearst Castle directly 10 days in advance at (866) 712-2286. Outside the U.S. call (805) 927-2115.
Hearst Castle Wheelchair Accommodations
Wheelchairs up to 28 inches in width can be accommodated at the Castle. Wheelchairs are also available for special needs, at no additional charge.
Hearst Castle Service Animal Policy
Hearst Castle allows service animals on all tours and would appreciate an advance telephone call at (866) 712-2286, so we can be prepared and notify staff. However, advanced notice is not required.
Assistance for the Visually Impaired
For those who are visually impaired, there are items throughout the estate that visitors can touch during the tour to experience the collection. A guide will assist you with this experience. If you would like further information please call (866) 712-2286 or outside the U.S. call (805) 927-2115.
Assistance for the Hearing Impaired
For visitors who are hearing impaired, we offer an assistive listening device. Arrangements for an American Sign Language Interpreter to accompany the visitor can also be made in advance. Call (866) 712-2286 or outside the U.S. call (805) 927-2115. TDD: (800) 274-7275.